To build a welcoming experience for travelers and customers, TRI continues to improve the amenities and access to our facilities. If you have other questions or cannot fine your answer here, contact us and we’ll address your needs.
Our terminal is designed for everyone. We have accessible parking, bathrooms, boarding ramps, and jetways, as well as services available at our service counter for the hearing impaired.
TSA Cares Program
The TSA offers screening assistance to travelers upon request through the TSA Cares program. The program is designed to assist travelers with disabilities, medical conditions, and anyone else who requires assistance with screening. Travelers may request the services of a Passenger Support Specialist, who will assist with screening.
Please visit the link here to submit a request for assistance or more information.
You can also call the number (855)-787-2227.
We welcome all service animals! To accommodate, we offer a relief area outside of the main terminal, at the corner of the small parking lot on the ticket counter end of the building.
Airlines have different rules when it comes to flying with an animal, but most allow animals to travel as a carry-on (as long as they fit under the seat), or air cargo if they are large.
Check with your airline’s policy for more information.
Accompanying a Disabled Passenger
Security measures restrict public access beyond the TSA Screening Checkpoint to ticketed passengers only. In some cases, airlines may grant an individual permission to accompany a disable passenger beyond the checkpoint, subject to screening by TSA. Check with your airline for more information.
Medical Aid Services
Trained Public Safety Officers are available 24 hours a day, seven days a week.
You can reach them at (423)-325-6333. If you need immediate assistance, dial 911.
We currently only have audible paging for travelers. Hearing-impaired travelers should advise their airline to ensure all announcements will be relayed appropriately.
Wheelchairs are available in the terminal for passenger use. To ensure availability and timely service, please contact your airline in advance to request assistance, or request directly at the airline ticket counters.
U.S. Department of Transportation Airline Passengers with Disabilities Bill of Rights
Enacted in 1986, the Air Carrier Access Act prohibited discrimination against persons with disabilities in commercial air transportation. The U.S. DOT has since issued many regulations to remove barriers to accessible air travel.
Click here for more information regarding your right to travel.